It is
already a headache to diagnose and troubleshoot problems with a single PC let
alone with several PCs or worst, with our entire network. My head is throbbing
in great pain by just imagining the delay in our services and the impact this
downtime can bring into our business in terms of productivity as well as in
opportunity loss. It is such a big mess but as the saying goes “when you reach
rock bottom, there is nowhere else to go but up.”
To
worsen the situation, we do not have an in-house tech support who can fix the
problem ASAP. Thankfully, I have been persuaded by a colleague not too long ago
to subscribe to a network problem support team. I know they would come in handy
but I have no idea it would be this soon.
The
start of a long-term partnership
My call
was answered on the third ring; I guess that is the SOP. But what happened next
really surprised me. I have heard a few things about such companies that
usually they are not good, so I was really amazed on how patient and friendly
was the guy at the other end of the line.
Troubleshooting
and Tutorial in one
He asked
me to describe what happened and if there was anything we did to fix the
problem. I knew same basic in network troubleshooting, so I knew that the
entire network failed. The tech support guy took me for a spin and
light-heartedly informed me of the possible reasons why a network fails.
Basically there are just four causes:
● A problem with the server
● A problem with the hub, router,
bridge and other related components
● A problem with the cabling and
● A problem with a workstation
Additionally,
with today’s complicated networking system, troubleshooting network problems
can be a daunting experience as the point of failure can be virtually
everywhere. So the first thing we did was to identify the affected PCs.
It
turned out that we got a multiple PC failure. Since all of the affected PCs
were not new, the guy scratched the possibility that a configuration problem
might have caused the PC to fail simultaneously. In the next five minutes, we
discovered that all those PCs were connected to a faulty hub. A new hub would
rectify the issue.
A
pledge
I was
jumping for joy that the whole ordeal actually lasted only for 30 minutes! It
is really impressive since not all tech companies can provide solutions that
fast. The tech guy was really great and the service was exemplary.
If you do not want to experience such
inconvenience in running your business, better have the assurance that no
matter what happens to your IT infrastructure, you can always call someone who
can help you solve your problems in minutes not hours!
Call my proven effective and reliable network problem support company today, SUPPORTrix at 1877 787 8749 or visit http://www.supportrix.com/
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